How long will it take to receive my order?

Dispatch times vary by product and are shown on each individual product page, so the best place to check is the listing for the item you're ordering.Please also note that if your order contains multiple items, they may not always arrive together. Products can be dispatched from different locations, so you may receive separate deliveries at different times. You'll receive tracking information for each shipment so you can follow the progress of your order.If you have any questions about a specific order, feel free to get in touch with our team.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

We currently ship to New Zealand and Australia only. We are not able to fulfil orders to other international destinations at this time.Our head office is based in Auckland, New Zealand, and we also hold stock in Sydney, Australia, so depending on your location and the products ordered, your delivery may be dispatched from either or both warehouses.

I have not received my order, what should I do?

We're sorry to hear your order hasn't arrived. Here are a few steps to help:Check your dispatch confirmation email - This contains your tracking link and will show the current status of your delivery.Allow for split deliveries - If you ordered multiple items, they may be dispatched from different locations and could arrive at different times.Contact us - If your tracking shows no movement or your expected delivery window has passed, please get in touch and we'll look into it for you.

Can I collect an order? / Where can I pick up my order?

You can collect eligible orders from our warehouse at 264A Bawden Road, Dairy Flat, RD2, Auckland, 0792. Click & Collect is only available if the option appears at checkout. Once your order is ready, you will receive an email with instructions. Pick-up hours are strictly Monday to Friday, 10 am to 12 pm (closed weekends and bank holidays). Please bring your order confirmation and ID. Do not visit the warehouse before receiving your confirmation email.

Where will my product be dispatched from?

You can find availability and product location information directly on the product page, just below the price. Not all of our products are dispatched from our Auckland warehouse, and please note that each size or colour may have different dispatch times.

What do I do if I ordered the wrong item?

If you have ordered the wrong item, please contact our customer service team as soon as possible, and they will help you resolve the issue. Find out more here: [Contact Us](https://www.outdooraction.co.nz/pages/contact-us?utm_source=willbot-chatbot&utm_medium=chat&utm_campaign=chatbot-traffic)

Can I add another item to a previous order that hasn't shipped yet?

Please contact our customer support team at service@outdooraction.co.nz as soon as possible to check if we can accommodate your request before your original order is dispatched.

What is your return policy?

We want you to be happy with your purchase. For full details on our return policy, including timeframes, conditions, and how to start a return, please visit our Return Policy page.

Can I exchange an item?

Yes, exchanges may be available depending on the item and its condition. For full details on how exchanges work and the conditions that apply, please visit our Return Policy page.

Can I return an item directly to your warehouse?

Yes, you can return items to our Click & Collect warehouse at 264A Bawden Road, Dairy Flat, RD2, Auckland, 0792. However, please contact us at service@outdooraction.co.nz first to arrange your return. Items must be returned within 30 days, in their original packaging, undamaged, with labels attached. Find out more here: [Return, Exchange & Warranty](https://www.outdooraction.co.nz/pages/return-policy?utm_source=willbot-chatbot&utm_medium=chat&utm_campaign=chatbot-traffic)

Can I return a sleeping bag I purchased?

Unfortunately, sleeping bags are an exception to our return policy for hygiene reasons and cannot be returned. Find out more here: [Return, Exchange & Warranty](https://www.outdooraction.co.nz/pages/return-policy?utm_source=willbot-chatbot&utm_medium=chat&utm_campaign=chatbot-traffic)

Do you sell North Face bags?

Yes we do! You can find our selection of North Face backpacks here: [North Face Backpacks](https://www.outdooraction.co.nz/collections/backpacks?filter.v.price.gte=&filter.v.price.lte=&filter.p.vendor=The+North+Face&sort_by=manual&utm_source=willbot-chatbot&utm_medium=chat&utm_campaign=chatbot-traffic)

When will a product be back in stock?

The best way to find out when a product is back in stock is to click the 'Notify me when this product is available' button on the product page. Alternatively, you can send an email to service@outdooraction.co.nz, and our team may be able to provide you with an estimated time of arrival.

Do you sell replacement parts?

Please email our customer service team at service@outdooraction.co.nz with the details of the exact replacement part you need, and we will do our best to assist you.

Are trekking poles bought in pairs?

It depends on the trekking pole. At Outdoor Action, we offer both pairs and single poles so you can choose the right option for your outdoor needs. You can explore our full range here: [Walking Poles](https://www.outdooraction.co.nz/collections/walking-poles?utm_source=willbot-chatbot&utm_medium=chat&utm_campaign=chatbot-traffic)

Do you sell LedLenser?

No, we do not sell LedLenser products. However, our team would be happy to recommend alternative high-quality lighting brands we carry!

Do you do price matching?

Please send an email to our customer support team including the product you are inquiring about and a URL link to the competitor's product you would like to price match. One of our team members will manually review this and get back to you as soon as possible! Email: service@outdooraction.co.nz

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How do I know if a product is in stock?

Stock availability is shown on each product page, including availability from our own warehouse and our suppliers. We keep this information as up to date as possible so you can make an informed decision before purchasing. For more detail, visit our FAQs page.

How will I get my discount code from writing a review?

Your discount code will be sent to you via email after you write your review. If you have not received an email, please check your spam folder or contact our friendly customer support team. Find out more here: [Contact Us](https://www.outdooraction.co.nz/pages/contact-us?utm_source=willbot-chatbot&utm_medium=chat&utm_campaign=chatbot-traffic)

I am a new customer, how do I get my $10 discount?

To receive your $10 discount, you must first subscribe to our newsletter. After this, you will be emailed a code to apply at checkout. Please note, it must be your first purchase, and the order value must be over $200. If you haven't received the code, please check your spam/junk mail box. If you still can't find it, please contact our team at service@outdooraction.co.nz.

Where is your store located?

Outdoor Action is a 100% online-only model. We do not have a physical retail showroom, nor are we permitted to offer retail sales from our warehouse. We do allow Click & Collect for items stored in our warehouse. Find out more here: [Contact Us](https://www.outdooraction.co.nz/pages/contact-us?utm_source=willbot-chatbot&utm_medium=chat&utm_campaign=chatbot-traffic)

Do you offer Afterpay?

Yes, we do accept Afterpay! For more information on payment methods, feel free to reach out to our customer support team. Find out more here: [Contact Us](https://www.outdooraction.co.nz/pages/contact-us?utm_source=willbot-chatbot&utm_medium=chat&utm_campaign=chatbot-traffic)

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